FAQ
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Car hire
Tell me more about your car hire...
Q.1 What's included
Your rental vehicle will be reserved with a national car rental company who are located mainly within the airport terminals. They have collection points on site at all major transport hubs
There are differences when driving in America, for instance they drive on the right hand side of the road. More information on this can be found in the accommodation vouchers. You will also be given further details upon collection of your rental vehicle
Our rates include all applicable taxes. We can reserve a SAT NAV for you or you can request this locally, subject to availability The driving age is 25 years and over. Drivers between the ages of 21 - 24 must purchase a Young Drivers Package in conjunction with a Premium Car Hire Package. Any additional non drivers can only be added upon collection of the vehicle, with a young driver’s package Upon collection of your vehicle it is essential to have a driving license and credit card in the lead driver’s name Additional items such as booster seats can be requested with a car hire package, however these are paid for locally.
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Terms+conditions
Q.1 Booking terms and conditions?
Booking terms and conditions are available here
Q.2 Atol booking conditions
Atol booking terms and conditions are available here
Q.3 Car hire terms and conditions
Car hire booking terms and conditions are available here
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Legals...
Website use
Use of this web site is subject to these terms & conditions and by using the web site you show your agreement the same. If you do not accept our terms & conditions, please do not use this web site. These terms and conditions, together with our booking conditions, privacy policy and security policy, constitutes our agreement with you. Alterations We and our partners reserve the right, at any time and without notice, to remove or cease to supply any product of service contained on this web site. In the event that such removal takes place we and our partners shall not be liable to you in any way whatsoever for such removal.
Products and services
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we and our partners give no guarantee with regard to this point. The provision for details of products and services or offers on this web site are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.
Commercial usage
This web site is for both commercial (e.g. travel agencies, airlines, car hire companies and hotel operators etc.) and non-commercial (personal) use only. The products and services contained on this web site may be supplied on a commercial basis on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to our customers and by using this site the commercial user warrants their client consents to the relevant Terms and Conditions (in so far as that "client" provides personal data which, by using this web site the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy policy and Security Statement). In the event that you use any of the products or services contained on this web site for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.
Copyright
The copyright in the material contained in this web site belongs to us, our partners or our licensed source. For the purposes of a transaction any person may copy any part of this material, subject to the following conditions: - the material may not be used for any commercial purposes - the copies must retain any copyrights or other intellectual property notices contained in the original material - the products and technology or processes described in this web site may be subject to other intellectual property rights reserved by us or other third parties (and no licence is granted in respect of those intellectual property rights) - images and logos on this web site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
Disclaimers
Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an "as existing" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss. We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input "pricing" or "description" error occur, we reserve the right to inform you, cancel your booking for "nil" cost and give you the option to re-book at the higher price or lower price (as dictated at the time). We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials. If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partner web sites should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
Links to other websites
Certain (hypertext) links may lead you to web sites that are not under the control of us or our carefully selected partners. When you activate any of these links, you will leave our web site and we have no control over and will accept no responsibility or liability in respect of the material on any such other web site. By allowing links with third party web sites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly .
Monitoring of phone calls/emails
Entirely subject to our Privacy Policy, telephone calls using the telephone numbers provided on this web site and e-mail correspondence with us at the e-mail addresses accessible through, or discernible from, this web site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.